Frequently Asked Questions

What is the benefit of Freeze-Dried over Raw dog food?

Freeze-dried food and raw dog food both offer the benefits of a natural, unprocessed diet, but there are key differences in how they are prepared and stored:

Raw Dog Food: This is minimally processed and usually requires refrigeration or freezing to maintain freshness. It can sometimes be a challenge to handle, store, and serve, and it may carry risks such as bacterial contamination if not stored and handled properly.

Freeze-Dried Dog Food: Freeze-drying is a preservation process that removes moisture from the raw ingredients while maintaining their nutritional value. It’s shelf-stable, doesn’t require refrigeration, and is safer to handle. 

Freeze-dried food is a great option for dogs who need high-quality, nutritious meals that are easy to store and serve. The freeze-drying process preserves the natural flavors, vitamins, and nutrients found in the ingredients, while ensuring they stay safe and shelf-stable. Our food is dehydrated, lightweight, easy to transport, and has a long shelf life without the need for preservatives. Freeze-dried food also retains the natural taste and texture of raw ingredients, which can be more appealing to picky eaters. 

Our freeze-dried recipes offer an excellent way to offer your dog the benefits of raw feeding without the mess and hassle, providing a more practical, long-lasting option for busy pet owners.

How do I transition my dog to Best Friend Bioscience?

For our Transition Packs, we’ve included clear percentage guidelines on the packaging to help you safely transition your dog from their old food to their new BFB food over the course of one week.

Here are the percentages that we have listed on the Transition Pouches:

  • Days 1 and 2: 25% Best Friend Bioscience, 75% old food. 
  • Days 3 and 4: 50% Best Friend Bioscience, 50% old food.
  • Days 5 and 6: 75% Best Friend Bioscience, 25% old food.
  • Day 7: 100% Best Friend Bioscience. 

This gradual transition minimizes digestive upset and supports your dog’s overall health. Just follow the instructions, and you’re all set!

Can you tell me more about food safety?

At Best Friend Bioscience, food safety is our top priority.

Our recipes are carefully crafted to meet the standards set by AAFCO’s Dog Food Nutrient Profiles.

We use High-Pressure Processing (HPP), a food pasteurization method that effectively eliminates harmful bacteria like E. coli, listeria, and salmonella, while preserving the raw integrity of the food.

To further protect the beneficial ingredients, we encapsulate the prebiotics, probiotics, and postbiotics, ensuring they remain intact through the HPP process.

Our facilities are FDA registered, providing assurance that our dog food is produced in a safe, compliant environment.

How do I take my dog’s stool sample?

Your Best Friend Bioscience Gut Transition™ Test Kit includes 3 fresh stool sample collection tubes. 

  • Barcodes are pre-scanned for your account, please use the tubes in order. 
  • Please take a photograph of the poop prior to collecting the sample and upload to your account.

Collect the 3 samples according to the provided instructions, for example:

  • Sample 1: Collect at the beginning of Week 1, before starting Best Friend Bioscience food.
  • Sample 2: Collect at the end of Week 2.
  • Sample 3: Collect at the end of Week 4.

On each collection day, collect one spoonful of fresh stool from your dog’s first bowel movement of the day.

  1. Select the appropriate tube from the box.
  2. Unscrew the tube cap and use the attached spoon to collect the sample.
  3. Collect the sample from the middle/inside of the poop. This part has the most representative bacteria and microorganisms.
  4. Return the spoon and material back into the tube and tighten the cap.
  5. Shake to mix the contents until thoroughly blended.
  6. Write the date that you took the sample in the marked date boxes inside the kit.
  7. Place the tube back into the kit and store in a cool, dark, dry location until you are ready to return the samples together. 

Once all samples have been collected, please register the date each sample was collected on the Best Friend Bioscience website.

If you have any questions or need assistance, feel free to contact us!

How does my Best Friend Bioscience subscription work?

Subscription intervals are selected during the initial order process. Our goal is to dispatch your next subscription box before you finish your current box. The subscription amount will be charged automatically. 

Each subscription box is carefully prepared based on the nutritional information from your previous order, unless you’ve informed us of any changes in your dog’s health or weight. We’re here to ensure your best friend’s needs are always met!

Need to adjust the frequency of your subscription? Simply log into your Best Friend Bioscience account and click on Manage Subscriptions to make changes anytime.